Have your equipment model, foundation drawing or skid layout, and the dominant vibration frequency (if measured). For silencer inquiries, include the exhaust pipe diameter, flow rate, and target noise reduction. This helps our engineers run a preliminary modal analysis before the call.

For adhesive bond failure or delamination, we dispatch a field engineer within 48 hours. For design-related resonance problems, a revised damping layout is provided within 5 working days after receiving updated modal data. Emergency on-site support is available for critical turbocompressor foundations.

Yes. We adjust the nitrogen charge pressure and internal snubber gap based on your load distribution and excitation frequencies. Submit a load plan and a 1/3 octave vibration spectrum from the machine foot. Our team will return a tuned isolator specification within 3 business days.

Contact us with the silencer serial number (stamped on the flange) and the date of installation. We keep production records for each ES-900 unit. Replacement baffles are fabricated to match the original modal tuning and shipped within 10 working days. Include a photo of the damaged section if possible.

Yes. We can review accelerometer data, FFT plots, and modal analysis reports remotely. Send your data files (CSV or UFF format) to our engineering team. A preliminary diagnosis is typically returned within one business day. For complex cases, we schedule a video call to review the setup together.

HD-Elastomeric Damping Sheets carry a 5-year warranty against material defects and loss factor degradation. Pneumatic isolators are warranted for 3 years on the bellows and height control valve. Exhaust silencers have a 2-year warranty on acoustic performance and structural integrity. All warranties cover replacement or repair at our discretion.